Comcast cable monopoly threatens to create more ‘A**hole Browns'
Comcast cable clearly got the wrong Richard Brown. Although I haven’t gone by Ricardo in years, I am known as “A**hole” just about every other day.
The renowned user-friendly and consumer-centric Comcast cable empire has yet again made a stunningly awesome customer service faux pas when it sent out a bill to Ricardo and Lisa Brown of Spokane, Wash., renaming Ricardo to the perhaps apt “A**hole Brown,” reportedly a response to him canceling his Comcast service.
Is Ricardo an a**hole? I don’t know. Comcast seems to have a track record of turning perfectly normal people into raving lunatics, with customer service goons trained to psychologically beat down all callers.
It was in the latter half of last year that one man recorded his entire customer service call as he was incredulously brow-beaten for 20 minutes over a request to end his high-speed Internet service.
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